Privacy Policy

Types Of Information We Collect

Personally-Identifiable Information
On our website, we collect certain personally-identifiable information, such as name, telephone number, Email address and, if you’re a Reserva Coffee Roasters customer, payment information, about online visitors who choose to register on our website or participate in our offers and programs. We don’t require you to register or provide personally-identifiable information to view our site or access much of its content. In addition, we may use the information you provide us to send you offers and information about Reserva Coffee Roasters and our partners. Here are the ways we collect personally-identifiable information.

To take full advantage of our offers, you may choose to register on our site. In the registration process, we may request certain information (such as your contact information and age) so we can provide you with the communications and products you request, tailor our website to better meet your needs, and customize our contacts with you.

Contests, Sweepstakes and Games
We may provide contests, sweepstakes and games that you can enter. We use the information you provide to conduct the promotion (for example, to contact you if you’re a winner) and to provide you with offers and information as described in this privacy notice.

When you ask us to send you newsletters, information, or other content by Email, you may provide us with certain information like your Email address so we can fulfill your request.

"Contact Us" Link
If you contact us through the "Contact Us" link on this site or via telephone, we ask you for information such as your first name, Email address, and other information, so we can respond to your questions and comments. You may choose to provide additional information as well.

When you purchase products or services from Reserva Coffee Roasters, we request your billing information so we can fulfill your request. We use your billing information to fulfill your order.

Refer A Friend / Send To A Friend
We may give you the opportunity to tell your friends about features or information on our website. If you take advantage of our Refer a Friend / Send to a Friend option, we ask you for your friend’s and your first name and Email addresses to send the information to them that you requested. We may keep this information to identify when your friend makes a purchase so we can provide you with the appropriate rewards.

Other Site Features
We offer visitors to our website various features for their enjoyment, which we change from time to time. We may ask you to submit certain personally-identifiable information so we can provide you with these features.

Questionnaires and Surveys
We may ask our website visitors and purchasers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our visitors and purchasers.

Information Collected By Automated Means
We may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to our website, use of our online services, and interactions with our emails and online advertisements. For example, through these means, we may collect your browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our website, emails we send that you open, forward, or click through to our website. Collecting this information, and linking it with your personally-identifiable information, helps us to best tailor our website and enhance your online experience by saving your preferences while you are visiting a particular site, and to help identify site features, advertisements, and offers that may be of particular interest to you.

Information We Collect From Other Sources
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data, such as from social media and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.

How We Use Your Information
We may use the information we collect to contact you from time to time. For example, we may (i) send you promotional offers, materials, and other communications and information about Reserva Coffee Roasters and our partners, (ii) respond to your comments or questions, or (iii) contact you if needed while processing a product or service you requested through our website. We also may use the information you provide to contact you for your opinions on our products, services or websites. As described in this Privacy Notice, we also use the information we collect about you to improve our website, products and services, and to deliver content that is customized to your interests.

How We Share Your Information
We do not sell or otherwise disclose personally identifiable information about our website visitors, except as described here. We do not share your personally identifiable information with unaffiliated third parties for their own marketing purposes without your consent. For California residents, please see “Your California Privacy Rights” below.

We may also share the information with service providers we have retained to perform services on our behalf, such as to help run promotions, fulfill orders and provide customer service. These service providers may have access to personally-identifiable information about our website visitors if it is needed to perform their functions for us, but they are not authorized to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information where we think it’s necessary to investigate or prevent an actual or suspected crime or injury to ourselves or others, if required by law, or in response to a request from law enforcement authorities or other government officials.

We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personally-identifiable information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.

During the normal course of our business, we may sell or purchase assets. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personally identifiable information provided through this website in a manner that is consistent with this Privacy Notice.

Your California Privacy Rights
For California Residents: We may share your personally-identifiable information with affiliated third parties, some of which do not share the Reserva Coffee Roasters name, for their own direct marketing purposes. Because this category of affiliates is considered to be “unaffiliated parties” under California Law, you may opt out of us sharing with them. To opt out, please send a letter with your name, postal address, Email, with the heading “California Privacy Rights” to:

Reserva Coffee Roasters, LLC
Attn: Customer Service
3400 W. Expressway 83, STE 130
McAllen, TX 78501

Links to Other Websites
This website may contain links to other websites. We provide these links solely for your convenience and information. Different websites have different privacy practices. You should always check the privacy notice of the specific site you’re visiting to understand the privacy practices associated with that site. We are not responsible for the content or privacy practices of third party websites.

Your Choices
You can change your preferences for follow-up contacts by us. If you’re registered with our website, you can change the information you’ve provided to us by send an Email.

If you wish to limit how third parties use your email address to send you targeted advertising through social media on our behalf, Email us here. Please allow 10 days for your email to be removed from our marketing database.

Children's Information
This site is intended for general audiences and we do not knowingly collect any personal information from children under the age of 13.

How We Protect Your Information
The security of personally-identifiable information is important to us. We maintain administrative, technical and physical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website.

Updates To This Privacy Notice
We may change or update portions of this Privacy Notice at any time. Please check back from time to time so you are aware of any changes or updates to the notice. We will indicate the notice’s effective date on the first page of the notice.

How To Contact Us
If you have any questions about this Privacy Notice, you can contact us at:
Reserva Coffee Roasters, LLC
Attn: Customer Service
3400 W. Expressway 83, STE 130
McAllen, TX 78501
T: 956.625.2233
Email us
We would be happy to answer your questions or hear your concerns.